Basic Information

A dynamic professional with an extensive experience of over 30 years with Global Leaders spearheading Business Operation Start-ups with key focus on Customer Experience Delivery & Profitability in Telecom, Banking, & Hotel operations. Expertise in Developing and implementing efficient Managed Services model in Service management domain. Leader by nature and comfortable directing and motivating teams, while capitalizing on team competencies. Excellent planning, execution and problem solving skills ability. Able to analyze performance indicators, build consensus, resolve conflicts and negotiate cross functionally. Capable & experienced in creating & deploying strategic and tactical plans - able to translate organizational strategy into functional imperatives & initiatives.